Identified - In order to speed up website performance and allow Client lists to load properly, the Uptrust engineering team has turned off the Client Dashboard. We will continue to investigate the root cause of the slowness, and turn the Client Dashboard back on when we can ensure loading times will not be adversely impacted.
Oct 23, 2024 - 06:30 PDT
Oct 23, 2024 - 06:30 PDT
Update - The Uptrust team is continuing to actively investigate slowness on the website as well as Client lists not appearing. This is a top priority; we will provide an update as soon as one is available.
Oct 22, 2024 - 13:39 PDT
Oct 22, 2024 - 13:39 PDT
Update - We are continuing to investigate this issue.
Oct 21, 2024 - 11:08 PDT
Oct 21, 2024 - 11:08 PDT
Investigating - We are currently investigating slower loading times on the Uptrust website staff.uptrust.co.
Oct 21, 2024 - 11:07 PDT
Oct 21, 2024 - 11:07 PDT
Update - We are continuing to work on a fix for this issue.
Oct 21, 2024 - 11:38 PDT
Oct 21, 2024 - 11:38 PDT
Identified - An issue has been identified with the Uptrust client app. Clients may run into an error message that prevents them from activating their account. Should this occur, clients will continue to receive Uptrust communications to the native texting app on their phone instead of the app. Clients unable to use the app will not be able to access "Video Meetings" or "Quick Check-ins" scheduled in Uptrust.
Oct 21, 2024 - 11:25 PDT
Oct 21, 2024 - 11:25 PDT
Staff Web
?
Major Outage
Client Mobile
?
Degraded Performance
Staff Mobile
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.